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Privacy Policy

At Cambodia Travel Tours (https://cambodiatraveltours.net), we are firmly committed to safeguarding the privacy and personal data of all individuals who interact with our website and services. This Privacy Policy outlines the manner in which Cambodia Travel Tours collects, uses, stores, and protects information in compliance with applicable privacy regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Commitment to Privacy and Data Protection

We respect the privacy of our users and are committed to protecting personal information through robust data governance practices. We limit data collection to what is necessary, ensure lawful and transparent processing, and implement appropriate technical and organizational safeguards to protect your information. This Privacy Policy reflects our dedication to upholding the highest standards of data protection and user trust.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to all users of the https://cambodiatraveltours.net website, including visitors, account holders, and customers who engage with us through our digital platforms. Cambodia Travel Tours is the data controller responsible for the processing of your personal information.

If you have any questions or concerns about this policy, you may contact us at [email protected].

3. Categories of Personal Data Processed

We collect the following categories of personal data in line with our legitimate business operations:

3.1. Usage Data
Includes IP address, browser type and version, date and time of access, session duration, pages visited, referring URLs, and other diagnostic data collected when you interact with our website.

3.2. Account Data
Includes name, postal address, email address, telephone number, and other contact information provided when creating an account or placing an order.

3.3. Profile Data
Includes travel preferences, previous bookings, feedback, interests, and website activity used to personalize your experience.

3.4. Communication Data
Includes inquiries, support tickets, messages sent via our contact forms, customer service interactions, and correspondence history.

3.5. Technical Data
Includes device identifiers, operating system, screen resolution, browser plugins, internet service provider (ISP), and language settings.

3.6. Transaction Data
Includes payment method data (processed via third-party gateways), billing/shipping addresses, travel booking records, and confirmation details.

3.7. Preference Data
Includes your choices regarding marketing communications, newsletter subscriptions, and consent preferences for profiling or data sharing.

4. Legal Bases for Processing Personal Data

We process your personal data based on one or more of the following legal bases:

– Consent: Where required, we collect and process your data only with your explicit consent (e.g., for sending promotional emails).
– Contractual Necessity: We use your data to fulfill our obligations under a contract with you, such as processing orders or managing bookings.
– Legitimate Interest: For operational purposes like site functionality, user improvement, fraud detection, and analytics—provided our interests do not infringe your fundamental rights.
– Legal Obligation: We may process certain data to comply with applicable laws and legal requests.

5. Your Rights Under GDPR and CCPA

In accordance with GDPR and CCPA, you have the following data protection rights:

– Right of Access: Obtain confirmation of whether your data is processed, and if so, receive a copy.
– Right to Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure: Request deletion of your data when no longer necessary for the purpose collected.
– Right to Restriction: Request to limit certain forms of processing in specific circumstances.
– Right to Data Portability: Receive your personal data in a structured, machine-readable format and transmit it to another controller.
– Right to Object: Object to the processing of your information based on legitimate interests.
– Right to Non-Discrimination: California residents are entitled to equal treatment when exercising their privacy rights.

To exercise any of these rights, please send a request to [email protected].

6. Security Measures

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, misuse, or loss. These measures include encryption protocols (SSL/TLS), access restrictions, secure data centers, regular system monitoring, role-based access controls, staff training, and ongoing vulnerability assessments.

7. International Data Transfers

When transferring personal data outside of the European Economic Area (EEA) or other jurisdictions, we utilize appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission and maintain compliance with regional privacy requirements to ensure that your data remains protected.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including to fulfill contractual obligations, comply with legal requirements, or for legitimate business interests.

Examples of retention periods:

– Usage and Technical Data: Up to 12 months
– Account and Transaction Data: Retained for 7 years post-interaction for financial and legal compliance
– Communication Records: Retained for 3 years
– Marketing Data: Retained until consent is revoked or the data is deemed inactive for 24 months

9. Cookie Policy

Our website uses cookies and similar tracking technologies to improve your browsing experience and provide essential services. Cookies fall into the following categories:

– Essential Cookies: Required for website functionality (e.g., cart, login)
– Functional Cookies: Remember your settings and preferences
– Analytics Cookies: Help us understand user interactions and improve performance
– Performance Cookies: Measure website performance and load speed

10. Cookie Management and User Consent

In compliance with GDPR and CCPA, we obtain explicit consent for non-essential cookies. When you visit our site, a cookie banner appears requesting consent to drop analytics and marketing cookies. You may manage or withdraw your consent at any time through our Cookie Preferences panel or modify your browser settings to restrict the use of cookies.

11. Children’s Information

We do not knowingly collect or solicit personal data from children under the age of 13. If we become aware that a child under 13 has submitted personal information without verified parental consent, we will delete such information immediately in accordance with applicable law.

12. Policy Updates and Revisions

We reserve the right to update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. When material changes occur, we will provide notification via our website. Continued use of https://cambodiatraveltours.net indicates your agreement to the current terms.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal data is processed, or if you would like to exercise any of your data protection rights, please contact us at:

Email: [email protected]

We are committed to maintaining compliance with all applicable privacy laws and ensuring every user of cambodiatraveltours.net can enjoy our services with the confidence that their data is respected and protected.

© 2025 Cambodia-Travel-Tours All Rights Reserved.